Nikolina was incredibly easy to work with. Words cannot describe how efficient she was and how quick she was to respond to our questions (which we had a lot of). We came to Rochester for one weekend from out of state to find our new home, and she had about 10 houses lined up for us to look at on the day we got here. She is also very knowledgeable about the whole process and is completely transparent with you if she finds that there may be a problem with a certain home or something like that. Wonderful person!